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Talkdesk

Talkdesk

Director of Content Marketing (m/f) - Lisboa

Full-timeFull-time

Lisboa, Portugal

Detalhes︎

Sobre a Empresa︎

At Talkdesk, we are disruptive risk-takers, don't have a traditional way of doing things, and will do whatever it takes to build a product that improves customer experiences. Join the adventure and grow with us. With $268 million in funding and more than 1,800 customers, we’re revolutionizing the industry of contact centers. Join a hyper-growth company that's innovative, bold, and ambitious. Be a part of the future of technology and make an impact on an evolving industry. If you're a self-starter and hungry to learn, apply now and enjoy the ride.

Responsabilidades︎

Talkdesk is one of the fastest growing companies in the world, a leader in the Gartner North America Contact Center as a Service Magic Quadrant, and an organization that is truly disrupting the industry. We have 1,800+ customers, representing all industries, who are offering superior customer experiences to their customers leveraging the Talkdesk innovative technology.

We’re looking for a creative content marketing leader with a passion for writing and a gift of storytelling. The ideal candidate thrives in a dynamic, collaborative environment and has a drive to exceed goals. The Content Marketing director will oversee the Talkdesk content marketing team, will report directly to the Vice President of Corporate Communications and will align with the Director of Content Strategy.

We need a strong, experienced content marketing writer who works to understand Talkdesk’s business goals and customer needs, then helps plan, develop and deliver clear, relevant content that brings the two together.

Responsibilities

  • Lead the internal Talkdesk content marketing team and manage projects/delivery for external writers
    Work closely with the director of content strategy to execute the company’s global delivery and execution of content plans
    Align the content team closely with product marketing, campaign management and creative
    Create specifications and appropriate content for Talkdesk’s audiences
    Ensure adherence to Talkdesk’s new brand guidelines
    Measure and analyze what’s working and what isn’t with regard to the Talkdesk’s content marketing efforts

Requisitos︎

Requirements

  • Excellent writing and editing skills and the ability to write compelling copy
    10+ years of experience in content marketing or a writing-based role
    Experience managing a team of writers
    Experience working in the CCaaS, CX or other related industry
    Minimum bachelor’s degree or equivalent in communications, public relations, journalism or other relevant area


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The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

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